Overview
Granite delivers one-stop voice and data solutions to governmental agencies, educational institutions and multi-location businesses throughout the United States and Canada. The initial goal was simple - to make sourcing and managing local and long-distance phone services easier for our customers. Granite is able to do this by providing:
• A single point of contact, program manager for all customer service issues
• One customizable invoice for all customer locations, both enterprise and nationwide
• An exclusive web-based portal that allows for inventory visibility, customized reporting, usage, ticketing, and more
Today, Granite is the leader in aggregating voice services such as VoIP and Plain Old Telephone Services (POTS). We’ve also extended our unique value-add to a range of modern services. Granite’s voice and data solutions now include:
• VoIP (e.g., SIP)
• Analog Voice (e.g., POTS, Centrex, etc.)
• Internet Access
• DIA Ethernet
• ISDN PRIs
• Premises Equipment
• Wireless Voice and Data
• MPLS
• Long Distance
• Fleet Management
• And more…
One of the features that makes Granite a preferred provider of over 75 of the Nation’s Fortune 100 companies is its 24x7x365 customer service desk. Unlike the arduous IVR systems, touch-tone auto-attendant menus, extended hold-times, and off-shore call centers of other carriers, a telecom trained member of Granite’s US-based customer service team will answer the phone on average in less than ten (10) seconds. Interested parties are encouraged to call our customer service desk at 866-847-5500 at any time to verify this unmatched availability!
Contract Info
Awarded Vendor:
Granite
Contract Awarded:
Telecommunication Services
Contract Number:
01-99
Lead Agency:
Region 14 ESC
Contract Term:
4 year term, August 1, 2019 to July 31, 2023
*Option to renew for one (1) additional one (1) year periods.
Due Diligence
Request for Proposal:
RFP for Telecommunication Services
Awarded Vendor Response:
Granite's Response to RFP
Evaluation:
Bid Tab & Request for RFP List
Award Letter:
Region 14 Award Letter
Renewal Letter:
4th Year Renewal Letter
Advertisements:
USA Today Ad 1
USA Today Ad 2
NCPA Website Ad
Vendor Contact
Anastasia Foerschner
Government Contract Specialist
8255 Greensboro Dr. Suite 450
Tysons Corner, VA 22102
(571) 570-4275
Govtcontracts@granitenet.com
Greg Giambalvo
NCPA Business Development Manager
100 Newport Ave Extension
Quincy, MA 02171
(561) 868-8114
ggiambalvo@granitenet.com