RingCentral is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally.


RingCentral Office
Empower your business with messaging, video meetings, calls, and fax from anywhere, on any device. RingCentral Office provides a complete business communications and collaboration solution that is flexible and completely scalable, so it can grow and adapt to meet your company’s ever-evolving needs.

RingCentral Team Messaging
RingCentral Team Messaging allows staff to simplify their workflow with team messaging, file sharing, and task management—all in one place. Create dedicated threads with coworkers and external teams for any project or topic. Plus, start a video meeting or phone call with one click—right from the app.

RingCentral Video
RingCentral Video is a modern online meetings experience powered by the market-leading RingCentral unified communications platform. It combines high-quality video, audio, screen sharing, and team messaging into a collaborative online meeting hub that sparks conversations and fuels ideas—anytime, anywhere, on any device.

RingCentral Phone
RingCentral Phone is a complete business phone system that allows companies to get their business number up and running in minutes and start taking calls on any device. With RingCentral phone users can route calls, send business texts, check voicemail, and more with carrier-grade reliability.

RingCentral Contact Center
RingCentral Contact Center is an ideal solution for organizations that need to increase customer satisfaction and improve agent performance. By integrating market-leading cloud inbound CC, workforce optimization, and unified communications (UC) solutions into a single suite to simplify contact center management, RingCentral Contact Centre allows companies to focus on delivering excellent customer experience (CX)

RingCentral Engage Voice
RingCentral Engage Voice is the most comprehensive outbound and blended cloud contact center platform, which allows companies to reach and engage their audience to create lasting and profitable relationships. Dialers supercharge sales and collections, shifting agents from spending the majority of their time making calls to connecting with prospects and customers. RingCentral also offers many risk mitigation features to help with TCPA compliance strategies.

RingCentral Engage Digital
RingCentral Engage Digital makes it easy for companies to meet customers wherever they are online. Agents can interact with customers on over 20 digital channels from a single interface .Leveraging an Al-based smart routing engine, it aggregates all incoming messages, filters out the noise, and creates a comprehensive digital profile of the customer across all digital identities to unify digital conversations on a single thread. RingCentral Engage Digital increases agent retention, agent productivity and makes it easy to respond the changing customer preferences to communicate digitally

Contract Info

Awarded Vendor:

Contract Awarded:
Web Based Meeting, Webinar, Conference, and Tradeshow Programs

Contract Number:

Lead Agency: 
Region 14 ESC

Contract Term:
3 year term, December 8, 2020 to December 31, 2023
*Option to renew for two (2) additional one (1) year periods.

Due Diligence

Request for Proposal:
RFP for Web Based Meeting, Webinar, Conference, and Tradeshow Programs

Awarded Vendor Response:
RingCentral's Response to RFP

Bid Tab & Request for RFP List

Award Letter:
Region 14 Award Letter

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Vendor Contact

Jeannie Horton-Isreal
Public Sector Contracts Administrator
(980) 890-8549 ext: 12757